Privacy Policy

1. Introduction

TechFortune Ghana Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our raffle platform and services (the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Full name, email address, phone number, date of birth
• Payment Information: Mobile money number, transaction references (we do NOT store card details)
• Profile Information: Profile picture, bio, location (optional)
• Communication: Messages you send to our support team

2.2 Information Automatically Collected

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, raffles viewed
• Cookies: Session cookies, preference cookies, analytics cookies
• Location Data: Approximate location based on IP address

2.3 Information from Third Parties

• Payment Providers: Transaction status from Hubtel, Paystack
• SMS Providers: Delivery status from Arkesel
• Social Media: If you share our content, we may receive analytics

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Process ticket purchases and payments
• Send ticket confirmations and receipts
• Conduct raffle draws and announce winners
• Deliver prizes to winners
• Manage your account and preferences

3.2 Communication

• Send important service updates (draw results, prize notifications)
• Respond to your support inquiries
• Send promotional offers (only if you opt-in)

3.3 Legal & Security

• Comply with NLA regulations and Ghanaian law
• Prevent fraud and unauthorized access
• Investigate and respond to legal claims
• Enforce our Terms & Conditions

3.4 Improvement & Analytics

• Analyze usage patterns to improve our Services
• Personalize your experience
• Develop new features

4. Legal Basis for Processing

We process your data based on:

• Contract Performance: To provide Services you've requested
• Legal Obligation: To comply with NLA regulations and tax laws
• Legitimate Interest: Fraud prevention, service improvement
• Consent: Marketing communications (you can opt-out anytime)

5. How We Share Your Information

We do NOT sell your personal information. We only share data with:

5.1 Service Providers

• Payment Processors: Hubtel, Paystack (to process payments)
• SMS Providers: Arkesel (to send notifications)
• Email Service: SendGrid (for email communications)
• Cloud Hosting: Base44 (secure data storage)

5.2 Legal Requirements

• National Lottery Authority (NLA) for compliance
• Law enforcement if required by law
• Tax authorities for financial reporting

5.3 Business Transfers

If TechFortune Ghana is acquired or merged, your data may be transferred to the new entity. You will be notified of any such change.

5.4 Public Information

Important: When you win a raffle, your first name, first letter of last name, and prize won may be displayed publicly on our website and social media for transparency. You can opt-out by contacting us.

6. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted via HTTPS (SSL/TLS)
• Secure Storage: Data stored in encrypted databases
• Access Control: Limited employee access with role-based permissions
• Regular Audits: Security assessments and penetration testing
• Payment Security: PCI-DSS compliant payment processors
• Fraud Detection: AI-powered monitoring for suspicious activity

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your data for as long as necessary to provide Services and comply with legal obligations:

• Active Accounts: Data retained while account is active
• Inactive Accounts: 3 years of inactivity, then anonymized
• Transaction Records: 7 years (for tax and legal compliance)
• Marketing Data: Until you unsubscribe or request deletion
• Support Tickets: 2 years after resolution

You can request account deletion at any time. Financial records may be retained for legal compliance.

8. Your Privacy Rights

Under Ghanaian data protection law, you have the right to:

To exercise any of these rights:

• Email us at: privacy@techfortunegh.com
• WhatsApp: +233 55 688 6952
• Use the buttons at the top of this page

We will respond to your request within 30 days.

9. Children's Privacy (18+ Only)

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for the site to function (login, cart)
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Understand how you use our site
• Marketing Cookies: Show relevant ads (only with your consent)

You can control cookies through your browser settings. However, disabling essential cookies may affect site functionality.

11. Third-Party Links

Our Services may contain links to third-party websites (e.g., payment processors, social media). We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.

12. International Data Transfers

Your data is primarily stored on servers located in Ghana and the EU (Base44 infrastructure). Some service providers (e.g., SendGrid, Paystack) may process data outside Ghana. We ensure all transfers comply with data protection laws and use appropriate safeguards.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or in-app notification.

Your continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data:

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission of Ghana.