Refund & Cancellation Policy

1. General Refund Policy

By purchasing a raffle ticket from TechFortune Ghana, you agree that:

• All sales are final once payment is processed
• Tickets cannot be cancelled, exchanged, or refunded after purchase
• This policy applies to all payment methods (Mobile Money, Paystack, Wallet Credits)
• No refunds will be issued for raffles where you do not win

2. Exceptions: When Refunds ARE Available

We will issue refunds in the following circumstances:

2.1 Technical Errors

• Duplicate Charges: If you were charged multiple times for the same purchase
• Payment Errors: If payment was deducted but tickets were not issued
• System Failures: If our platform malfunctioned during your transaction

Report within 48 hours of transaction for fastest resolution.

2.2 Raffle Cancellation

• If we cancel a raffle before the draw date, you will receive a full refund
• Refunds will be processed to the original payment method within 7-14 business days
• You may also choose to receive the refund as Wallet Credits (instant)

2.3 Fraudulent Transactions

• If someone made an unauthorized purchase using your account
• You must report it within 24 hours and provide proof
• We will investigate and refund if fraud is confirmed

2.4 Underage Purchases

• If a purchase was made by someone under 18 years old
• Full refund issued upon verification
• Account may be permanently suspended

3. No-Loss Raffles (Special Promotion)

Some raffles are marked as

• If you don't win, you receive wallet credits equal to a percentage of your ticket cost
• Credits are not a refund but a promotional bonus
• Credits can be used for future ticket purchases
• The percentage varies by raffle (usually 50-100%)

Example: You buy a GHS 20 ticket for a 75% no-loss raffle and don't win. You receive GHS 15 in wallet credits.

4. What You CANNOT Cancel or Refund

⚠️ Always double-check your order before completing payment!

5. Prize Claims & Fulfillment

5.1 Physical Prizes

• Winners must claim prizes within 30 days of being notified
• Valid government-issued ID required for collection
• Prizes are non-transferable (cannot be given to someone else)
• Prizes cannot be exchanged for cash
• Unclaimed prizes after 30 days are forfeited

5.2 Digital Prizes

• Vouchers/codes delivered instantly via SMS and email
• Redemption instructions provided
• Validity period applies (check terms)
• Lost codes can be resent once (within 7 days)

5.3 Prize Issues

If you experience issues with your prize:

• Defective prize: We will replace or provide equivalent value
• Delivery delays: Contact us immediately for tracking
• Wrong prize: We will correct the error within 5 business days

All prize issues must be reported within 7 days of receipt/notification.

6. How to Request a Refund

If you believe you qualify for a refund under our exceptions policy:

7. Dispute Resolution

If you're not satisfied with our refund decision:

1. Request escalation to our Customer Service Manager
2. We will conduct a secondary review within 5 business days
3. If still unresolved, you may file a complaint with the National Lottery Authority (NLA)

8. Contact Us

For refund inquiries or assistance: